Telephone Scam Fraud Alert

Monday, July 11 at 05:07 PM
Category: Personal Finance

Please be on the alert for fraudulent automated phone calls claiming they need your personal banking information and specifically information about your debit card(s).  We have been notified by several customers who report that they were contacted by an automated calling system with a recorded message indicating that their debit card had expired, was suspended or had been compromised.  The recording then prompted the card holder to enter their card number, PIN and security code.  As you probably already know, Arvest Bank does not contact customers via phone, email or text message asking for confidential information such as card numbers, PINs or security codes.

If you received a phone call like this and entered your card information, please contact us immediately at (866) 931-9743 so that we can protect your account.

If you received a phone call like this, but did not divulge confidential information, please notify us via email at reportfraud@arvest.com.  If possible, please include the phone number of the caller and describe what information the recording asked for.

As a part of our fraud prevention efforts, Arvest bank does contact customers by phone when we suspect the possibility of unauthorized transactions on your account.  These calls are made live and are not made using recorded messages.  We will not ask you for your bank card number, account number, card PIN or the security code on the back of your card.

For more information on protecting yourself and your accounts, please visit our Consumer Protection section of our website.

 

Tags: Debit Cards, Fraud Alert, Privacy and Security
Angelika VP on 8/24/2014 at 2:27 PM
received phone message to call fraud dept at Arvest Bank with this Nr some one got hold of my debit card please check account is closed.Did talk to live person with phone Nr 866-931-9743 I hope it was real phone I worry now will go to bank tomorrow since today is Sunday to check. Tks
Arvest Blog Admin on 8/25/2014 at 1:50 PM
Angelika - (866) 931-9743 is an Arvest phone number for our Electronic Loss Prevention department which handles suspected fraud. We invite you to contact them for confirmation on whether your account was closed. Thanks for reaching out to us.
Eddie Jones on 5/17/2019 at 5:57 PM
I missed a call from the electronic loss department today. When I tried to call back, I received no less than 5 pre-recorded sales pitches. That is both frustrating and annoying to call your financial institution to address a concern and be pitched with sales and promotions for things I don't need.
Arvest Blog Admin on 5/17/2019 at 6:30 PM
Hi Eddie, we're sorry to hear about this. Would you please send your name and contact info to interact@arvest.com? We want to connect with you to listen and learn more about this experience.

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